Personalised NDIS Support for Living Well
Quality personal care, community nursing, and daily living support — delivered by a nursing-led team in Western Sydney.
You deserve support that actually feels like support.
Consistent. Compassionate. Built around you.
Whether you're navigating the NDIS for the first time or looking for a provider who truly listens — you've come to the right place.
Is Living Care Right for You?
We work with NDIS participants of all ages and backgrounds — including people with physical disabilities, intellectual disabilities, psychosocial conditions, and complex care needs.
NDIS Participants
New to the NDIS or looking to switch? We accept self-managed, plan-managed, and agency-managed participants. We make the transition simple.
Families & Carers
We work closely with families to understand your loved one's needs and keep you informed. You're part of the care team — not an afterthought.
Support Coordinators
Clear service agreements, progress notes, and invoicing aligned to NDIS price guides. Happy to discuss complex care needs — just call.
The NDIS is changing lives across Australia
Australians supported by the NDIS
improvement in life satisfaction
can choose how they spend spare time
say NDIS helps with daily living
Sources: NDIS Quarterly Report · AIHW Disability Strategy Outcomes · NDIS Participant Outcomes Report 2023–24
Care That Starts with Listening
Living Care exists because too many NDIS participants don't feel heard by their provider.
We're the NDIS division of Royale Gateways Pty Ltd — a Western Sydney provider built on a simple belief: great support starts with understanding the person, not just the plan.
Led by a registered nurse with over 30 years of experience, we deliver personal care, community nursing, and daily living services with clinical oversight and genuine warmth.
From the very first meeting, we felt heard and supported. Lucy and her team are exceptional — they treat every person with dignity and respect.— Lily Jameson, family member
What We Can Help With
We're registered across five NDIS support categories — covering personal care, clinical nursing, community access, and household support.
Care Services
Assist Personal Activities
Showering, dressing, grooming, toileting, mobility assistance, meal preparation, and overnight care — delivered with nursing oversight.
Community Nursing Care
Medication management, wound care, PEG feeding, catheter care, diabetes management, and post-hospital transition support.
Living Services
Innovative Community Participation
Creative approaches to community engagement — trying new activities and building social connections that matter to you.
Participate Community
Support to access community activities, social events, recreation, and local services — building confidence and connections.
Household Tasks
Cleaning, laundry, meal prep, grocery shopping, gardening, and home upkeep — helping you live comfortably and independently.
Meet Lucy Marembo
Royale Gateways Living Care is a Western Sydney NDIS provider led by Lucy Marembo, a registered nurse with over 30 years of experience in community health and family support.
Our services combine clinical expertise with genuine compassion — because quality care is about more than tasks, it's about dignity, respect, and trust.
Culturally inclusive — we welcome participants from all backgrounds. Interpreter support available.
-
Nursing-led teamClinical oversight on all care services from a registered nurse with 30+ years experience
-
Consistent support workersFamiliar faces who understand you — we prioritise continuity
-
Your goals, your wayWe build support around your interests and aspirations
-
Flexible schedulingMorning, evening, weekend, and support available
Get Started in 3 Steps
Whether you're a participant, family member, or support coordinator — getting started is easy.
Reach Out
Call us or have your support coordinator get in touch. We'll have a quick chat about your needs.
Meet & Plan
We'll meet you (and family if you'd like) to understand your goals and how we can help.
Begin Services
We'll match you with suitable support workers and start services according to your NDIS plan.
Professional, reliable, and genuinely caring. The team at Royale Gateways has made such a difference for our family. They truly go above and beyond.— Luke Watson, participant's family
For Support Coordinators
We provide service agreements, progress notes, and clear invoicing aligned to NDIS price guides. Happy to discuss complex care needs — just call.
We support self-managed, plan-managed, and agency-managed participants.
Common Questions About NDIS Support
Answers to the questions we hear most from participants, families, and support coordinators.
The National Disability Insurance Scheme (NDIS) is an Australian Government program that funds support services for people with a permanent and significant disability. To be eligible, you generally need to be under 65 when you first apply, be an Australian citizen or permanent resident, and have a disability that affects your ability to take part in everyday activities.
You can check your eligibility and apply through the NDIS website or call the NDIA on 1800 800 110.
Living Care is registered across five NDIS support categories: Assist Personal Activities (0104), Community Nursing Care (0114), Innovative Community Participation (0116), Household Tasks (0120), and Participate Community (0125).
In practice, this covers personal care such as showering, dressing, and meal preparation; clinical nursing including medication management and wound care; community access and social participation; and household support like cleaning, laundry, and grocery shopping.
Switching providers is your right as an NDIS participant, and you can do it at any time. Your funding stays with you — not your provider. Start by checking your current service agreement for any notice period (usually 7 to 30 days), then let your current provider know in writing.
From there, simply get in touch with us and we'll handle the rest. We'll meet with you, understand your needs, and coordinate the transition so there's no gap in your services. If you have a support coordinator or plan manager, we'll work with them too.
Agency-managed means the NDIA pays your providers directly from your plan. Plan-managed means a third-party plan manager handles payments and invoicing on your behalf, giving you more provider choice. Self-managed means you manage the funding yourself and pay providers directly.
Living Care works with all three management types. We handle invoicing and documentation regardless of how your plan is managed.
We provide NDIS support services across Western Sydney and surrounding areas. If you're unsure whether we cover your location, give us a call on 0451 633 392 and we'll let you know.
Our core services are delivered under the NDIS, so you'll need an active NDIS plan with funding in the relevant support categories. However, we also offer private services for individuals who aren't NDIS participants. Contact us to discuss your situation.
Yes. Living Care is led by a registered nurse with over 30 years of experience in community health. We provide clinical nursing support (registration group 0114) including medication management, wound care, PEG feeding, catheter care, and post-hospital transition support — all with nursing oversight.
If you or your loved one has complex care needs, we're happy to discuss how we can help. Support coordinators are welcome to call us directly.
Getting started is simple. Call us on 0451 633 392, email livingcare@royalegateways.com, or fill in the contact form on this page. We'll have a quick chat about your needs, arrange a meet-and-plan session (with family if you'd like), then match you with suitable support workers and begin services according to your NDIS plan.
Let's Talk About What You Need
No pressure, no jargon. Tell us a bit about yourself and we'll get back to you within 24 hours to chat about how we can help.
Living Care is the dedicated NDIS arm of Royale Gateways Pty Ltd (ABN 39 633 852 945) — a Western Sydney business committed to empowering individuals through quality disability support services.
Visit royalegateways.com →